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Had a train to catch, gave myself plenty of time & booked a taxi via the app - it said 2 mins. Driver then proceeded to drive away from my house despite confirming my booking. Went from 2 mins to 9 mins (!?) had to cancel & book a taxi through a different company & almost missed my train. Appalling, and this isn’t the first time this has happened with D&G.    10-05-19

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