Not logged in. Login or Register
DG Cars Nottingham

DG Cars Nottingham

1 18 Reviews


Taxis in Nottingham - Nottingham City Centre
22A Lower Parliament Street, Nottingham City Centre, Nottingham, Nottinghamshire, NG1 3DA
+44 (0) 115 960 7607

Nottingham's Leading Taxi Service (Call Centre): (0115) 9 500 500 Fax: (0115) 9 859 976
Tags: abuse, Bu, poor service, Rude Expensive Ignorant




DG Cars Nottingham Reviews


0 STAR, Just reported a crime incident against this company. The taxi driver stole my phone and blamed it on a side road pick up client that the company are aware was never logged in their system.

The phone may never be found but the more we report this company the trend of logs to properly investigate this thuggish behaviour. The phone will probably be shipped to Indian, Pakistan or somewhere outside Europe where they can never track it.

NEVER USE THIS SERVICE BE WARMED, YOU LEAVE ANYTHING TO A SPOON TO 10pence THEY WILL DENY IT A MINUTE AFTER THEY DROP YOU  

Rating  1

Report this Review

Called and booked hillarys colwick unit 3 905 they went to glaisdale so had to get a bus after waiting 15 mins on my own on a dark road. Then to add insult to injury I received 7 texts for an Imogen and 3 calls. The poor girl missed her car. I was angry and shouted at the caller. I called the office to remove my number and got another call. So now I won't get home until 1110pm instead of the 1010 I should have. What a farce.   

Rating  1

Report this Review

I am absolutely disgraced by this taxi company. On New Year's Eve I prebooked and paid for two taxis for them to be charged cash by the taxi driver on the night. This refund could've been given easily and with no fuss if it wasn't for the rubbish customer service I have received!! After a week of trying to get through to numerous people who clearly had no idea...I finally got through to the manager who was happy to help and put a refund through. This never came through and one week later I am STILL trying to get through to the manager! Absolutely ridiculous.   

Rating  1

Report this Review

Doesn't even deserve one star. Absolutely rubbish. Don't believe the app. I waited for more than 30 mins everytime and the driver would call after one hour and ask if you booked a taxi. Not dependable. Price is rip off.  

Rating  1

Report this Review

They got 1 star as it wouldn't let me give them zero. Absolute rip-off company. How can a taxi cost £3 for a mile long journey and £15 for the return journey? The clock said £4.80 and the driver pressed a button and £15 appeared on the clock. After numerous phone calls to speak to a manager, most calls being cut off, we gave up. We informed reception at the hotel we stayed in and told them not to recommend this company. They said they'd all ready had trouble with them. So DON'T use them.   

Rating  1

Report this Review

Absolutely uselessly run business with extremely poor customer service.Me and three other students used this taxi company to get to and from school and an offsite course. It is frequently late with the worst occassion being the taxi arriving at the pick up point almost one and a half hours late, with all of us being under 16 we had no other form of transport and we had to wait. Some of the drivers are outright rude and argumentatitive, even though we are minors. It is not acceptable. Also on several occassions despite being prebooked for specfic weeks a taxi has failed to be sent until we have rang to office to enquire about its wearabouts and everytime we were met withe excuse "we thought you were on holiday this week". Not logical as if we were on holiday the booking would have not been manually cancelled. The staff at the call centre are very unhelpful and unsympatethic to the fact that we commitments after our course has finished. The system that they have in place for finding bookings is extremly slow and neither the opperator or drivers offer and apology or explaination for the lateness. If you want to get somewhere on time NEVER use this company. It is beyond a joke now as this has been going on for a couple of months now, you would think after several verbal complaints they would make sure that it was on time.  

Rating  1

Report this Review

My taxi took me via the longest route possible to crank up the fees so that it cost me almost £10 more than usual. I not recommend to anyone!   
Tags: Bu

Rating  1

Report this Review

unbelievably poor service on outbound journey driver went to wrong address, inbound journey driver went home so he was suspended leaving us to wait not knowing what was happening DG was a good company now a very very poor one  

Rating  1

Report this Review

I ordered 2 X 5 seaters for 10.30pm for my daughters 18th and was told might get 3 taxis instead. Get a text to say taxi dispatched and receive a call 10 mins later to say do I still want taxi. Called my daughter to tell her but she tells me no taxi there.Gave them a call and they said I ordered taxi for 11pm which I argued and they suggested that my phone had been used to order taxi! Asked them for 4 taxis which they were not very helpful and discovered that they had sent taxi to same Close name but different postcode . They agreed to send 4 taxis at 11.30 after much discussion. However only one taxi turned up at 11.15pm who said no other taxis were on the way resulting in my daughter and 11 friends catching the bus into town making them late for meetings friends who had travellled a long way to see her. She has always used DG before but this is the last time. Very unreliable and unhelpful - would NOT recommend.  

Rating  1

Report this Review

Extremely poor service. They cancelled my taxi when it was 2 mins away from picking us up. I was tracking it via the app. They did not have the decency to call or rebook another cab. Then tried to lie their way out of the situation they reluctantly sent another cab 1.5hrs later. And ther driver could not control the car at all. He was weaving all over the road and breaking heavy for no reason. A very worrying ride home. This is not the first time they have let us down but after years of using them it will be the last. AVOID!   

Rating  1

Report this Review

Avoid at all costs. Most drivers are very unfriendly and take you around the whole of Nottingham before getting you to your destination. Half the time, they ask you the way! YOU'RE THE TAXI DRIVER. And don't even ask to speak to anybody higher up, the staff who answer the phones are extremely rude.  

Rating  3

Report this Review

Rude operators and taxi drivers who take you the longest slowest way to bleed extra money out of you. I will not use again.   
Tags: Rude Expensive Ignorant

Rating  1

Report this Review

ATTENTION TO ALL FEMALES WHOM ORDER A TAXI FROM THIS FIRM!!!!!
Tonight my 17yr old daughter ordered a taxi using the app for when she finished work to take her to her boyfriends house. A TOYOTA PRIUS turned up with a young male driver around 24-28 years old of polish nationality with long hair tied back.
While in the vehicle, he was trying to get my daughters phone number-asking her out and touching her leg. He also stopped the vehicle to go to the shop and have a cigarette. He then continued the journey at a unusual slow pace to take my daughter where she needed to be saying she didn't have to pay.
My daughter is a very attractive girl and she felt very uneasy about the situation this man had put her in. This man is a danger to young girls and shouldn't be working along side people. Im disgraced howcshe was made to feel and am reporting him to the police. DO NOT GET IN THE CAR WITH THIS MAN.  

Rating  3

Report this Review

Used to use them quite regularly, but am not quite sure why I bothered. The drivers don't seem to have a clue about how to get around Nottingham and more often than not take you on a route that ends up adding 2 or 3 pounds more than the fare should be! On occasions where I have pointed out that he could go another, quicker, shorter route, the drivers have typically shrugged it off and said "I'm the one driving" or something similar. Yes, you may be driving, but I'm paying you to do so, so you better take me on the route I want you to take.

I will never use the company again after a particular driver who happens to live close to me verbally assaulted me with numerous threats and foul language because I parked in front of his house since there was nowhere else for me to park my car. Shocking behaviour by anyone's standards, but by someone who deals with the public and is constantly advertising their business, it's downright disgraceful.

I reported the driver and he was supposedly given a warning, but I'm not so sure.  
Tags: abuse, poor service

Rating  1

Report this Review

A good company gone bad....REALLY BAD!

I have used them for over 20 years they were brilliant.....now they are terrible!

Tonight I called for a cab, home to pub, 1.5 miles.

I HAD TO DIRECT THE DRIVER!

Called for a taxi return journey.

" How do I get to Redhill?" The driver asked ffs!

Fare was £3.90 gave the driver a £10 note, he paid me £6 back, £4 of it in 5p pieces.

Yes I was well pissed off.

Drivers reply " It's Legal tender"

Called the office, some obnoxious bloke gave the same reply and said complain to the management.

asked about the complaint procedure

" there ain't one" he said laughing.

DG CARS AVOID, PASS THE WORD ON, TERRIBLE TERRIBLE FIRM!  

Rating  1

Report this Review

Not impressed with D and G taxis, being a student, I regularly used their taxis and never had any problems before. We decided to order a taxi for a wednesday night out so we rang in advance of 45 minutes as there was 6 of us, only one taxi (fitting 4) turned up and the other didnt arrive until 30 minutes after the order time.
No apology, no discount, the management were so bad that the actual taxi driver had not recieved the job until 10 minutes before arriving....disgraceful
If you are booking a taxi in Nottingham there are plenty of other taxi companies who run a much better service than D and G  

Rating  1

Report this Review

It begs me the question of what sort of drivers are actually employed. If i describe the situation now you will see the severity and how disgusting the incident is.

I had gone out with a few friends despite previously being un well i felt alot better. Around 12 oclock i became faint naucious and developed a severe migrain. Because my phone had died i decided to panic already suffering with anxiety problems myself and decided to leave urgently.

I got in one of the taxis but developed my nausia to be too much to handle and politely asked the taxi driver to pull over. I then got out of the car and was sick onto the road. After this i was perfectly fine. Had fully sobered up as my headache was gone and i no longer felt naucious. The taxi driver explained to me that he will have to check the cab before I leave to make sure that no sick was inside the car. To which i replied that it was fine but there is none inside but i understand.

When he dropped me home We both looked inside the taxi. There was clearly no sick or damage to the taxi to even question it was ridiculous as i had been sick outside. He believed and was persistent to get money from me to which i was explaining to him there isn't any in there which there wasn't. He was obviously trying to rip me off because i was on my own and he believed me to fall for it because of my previous drinking. This disagreement at no time became agressive or heated as i was merely laughing at how ridiculous it was. If i had been sick then i would have paid up it would not have been a problem

He then got in my car to which i finally explained its unfair to do this tom someone who is by themself. He then decided to shout something at me as i was beginning my short walk home. To which i asked him what he had said. With no reply i agin started to walk home to which he shouted again to that point i told him to leave me alone, told him to p*** off and forget about it and told him he was boring me now. I then heard him get out of his car to which i turned round thinking what was next and he hit me blindly in the face as i turned around.

After the shock of such a situation i merely put my hands in the air to say to him why have you hit me? why have you hit... and before icould finish my sentence he struck me again blindly (sucker punched) or whatever you call it in the face once more. I was in complte shock and was left alone to which I didn't know a bleeding face and battered eye socket.

I have now informed the incident to the police and it will be taken to court either of the driver personally or D and G as a company themselves.

I'm telling this to warn professional companies like I work for myself to avoid using such a disgrace of a taxi firm if it employs such drivers. I know you cannot build a reputation based on one incident and one driver. However after revealing to D and G when i was home after seeing the severity to my injuries I informed them to which they thought it was hilarious. I know full well they know exactly who the perpritaitor was but would not reveal that information to myself obviously. Though they must the police.

I have already began searching which companies within my friendship group use such firms and urging them to cancel and not associate with them. I wasn't aware before my incident coming to light but there has been several incidents of such actions by them one where a young woman was a victim and still they failed to deal with the situation.

I could udnerstand if i was a lowlife or a gobby mouthy individual if i had a drink and was agressive threatening or abusive but that is not the case. The driver should be instantly dismissed for assault whilst at work. It disgusts me writing this. I am actually appalled as i would always recommend them always.
  

Rating  1

Report this Review

I had a coach to catch at 1pm ordered a cab at 12:20. Cab never showed up was waiting 40 minutes! The receptionists promised me the cab would come, I explained I had a coach to catch, yet no-one turned up. 30 quid down the drain and will not be able to see my daughter until tomorrow.  

Rating  1

Report this Review

Always got something to say? Want to submit a review of DG Cars in Nottingham? Help create a directory of recommended taxi companies in Nottingham by adding your DG Cars Nottingham review today. If DG Cars Nottingham is owned by you, then claim it today. After claiming your business, you will be able to improve your business listing.

Page accelerated by IISpeed - Page Speed optimization by Google for Microsoft IIS and ASP.NET