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Spoken to and treated like dirt. People at the Nottingham office were just plain rude.Contracts were changed, retainer wasn't refunded for 2 YEARS despite the contracts being changed and the flat occupied during the retainer period. Emails go unanswered, phone calls are not returned. We asked for copies of our original contracts and they initially refused to give them. Had to seek advice from Nottingham Uni due to their incompetence. Dreadful, shambolic experience. Seriously beware!

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