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No stars would be a fairer reflection of this firms communication. We submitted an tenancy application and requested an email confirming they had taken receipt of this, no reply. We called to check the progress of said application, the person dealing with the tenancy was unavailable, so a call back was requested. After a further two call backs and no contact, we received an email stating we had we had been unsuccessful with our application. Losing out on a property, I can easily accept. Your complete and utter disregard, bordering on contempt, of your customers I can not.

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