Report this Review

Avoid, great service until they have your money. We had a 13-unit, 5-appliance kitchen with an estimated 3-week installation. It took 13 weeks in total, during 7 of which we had no cooking facilities. There was a catalogue of errors: the kitchen was measured incorrectly so it wouldn’t fit the space; tradesmen fitted it incorrectly so the oven wouldn’t fit between the worktops; the worktops themselves were 21mm too low for the hob. Each subcontractor passed the buck with things they didn’t know how to finish to the next person to put right. We had the MD of the company tell us it was ‘normal’ for an oven to sit this high above the worktop and ‘impossible to fix’. After a lot of stress we eventually got this put right. We had tradesmen trying to overcharge us and harass us for money for ‘cash jobs’, when we thought we’d purchased a professional installation service. The installation team were frankly useless and apathetic. The majority of the project management was done by ourselves, despite paying Palmers for a hassle-free, one-stop installation. Their installations team seemed incapable of picking up the phone or even returning calls. Days went by with no contact, not knowing if anyone was going to turn up. After it was finally finished we had no contact from Palmers. We contacted them weekly and after 3 weeks managed to talk to them to find out the MD had been ignoring us. We managed to finally get the skip off the drive that had been there for 4 months, though they’d forgotten about it. Unsurprisingly, a mealy mouthed apology was all we received. Two months later and we’re still waiting on paperwork we requested, and won’t be holding our breaths. You can tell a lot about a company by how they handle a situation when things go wrong, and I can safely say that Palmers were a disgrace from start to finish. We’d never recommend them to anyone.