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Done with T&S heating forever now. Absolutely awful company. Had a boiler installed in 2020 by T&S - they did not tighten the pipework in the loft correctly, this caused a slow leak that flooded our loft and 2 upstairs rooms, response when we called about the leak was very slow and I had to deal with the clean-up in the loft myself. Months later they did make minimal repairs to the flooded rooms; it was a lot of disruption and all of the redecoration had to be done at our own time and expense. The T&S installers also damaged our gas meter when installing the boiler; they replaced it, but did not register the change with our suppliers nor did they inform us of this (no information was given to us - else we would have contacted suppliers etc) - which caused billing issues. We have since had 3 services performed by T&S, and one service booked in for today where they have cancelled the service without contacting us because we hadn't paid in advance - causing much inconvenience and cost to us. 2 of our previous services were uneventful, however the engineer that serviced our boiler and fireplace in 2022 took the liberty to use an entire can of my own wd40 when "cleaning" the fireplace - who knows what he did with it - but also didn't provide the service sheets - he did leave the empty wd40 can for me though. The secretaries / customer service people are chirpy but unhelpful - if you have an issue they stonewall you, promise callbacks or say they will/have sent emails - none of which happen. They will not let you speak to anyone other than themselves (from what I have experienced there are 2 of them, and they pass you between one another); the director or manager or anyone more senior is always out - they won't give contact details for them or arrange for them to call/contact you. From my experience T&S is a front, they employ many engineers who are of variable abilities, some are awful, some probably ok - but any issues T&S clearly do not care - they just want the money. If you think you might get some form of stability by choosing a larger company, it is not the case with T&S - AVOID AT ALL COSTS.