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Original shopping experience several years ago was great. Recent after sales was appalling. Decided the seat cushions on the sofa needed replacing and phoned to find out about replacements. The first person I spoke to was polite but after my contact with them today it seems they misunderstood me and I them. When I rang today I spoke to a polite member of staff who said she would phone back. After over half an hour I phoned, not having received a call back, and had the misfortune to speak to a man who clearly has anger management issues. The rude way he spoke to me was beyond belief. I will never shop at PF Collections again. There are many other pleasant places to buy furniture. I don't need to spend hard earned money and then receive abuse.

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