I had a warranty issue withy my rear lights, which upon delivery of my vehicle, had condensation in them. I was advise to take the car to any local Vauxhall dealer and they would sort it out. To be on the safe side I made an appointment to bring the car in so I wasn’t just turning up out the blue. When making the appointment I gave the reg number and car make and was told that you would need to look at the problem confirm what need to be done.
On arriving, I again gave the reg Number and Model to the Receptionist who asked whether I was going to wait around for them to check. As I had booked the car in and was told that it wouldn’t take too long, I waited.
After 1 hour I went back to reception and asked for my key back as I wasn’t waiting any more. At this point I was informed in a very unapologetic manor that they are not qualified to work on the Ampera. This was the first time this had been mentioned. If I had known this when making my original booking I would not have bothered wasting my time sitting in their reception.
On the whole a lot of my time was wasted and the level of service provided is very poor. Over an hour to check 2 lights and report back that they can’t do anything is Pathetic. I'm surprisee they are still in Business
28-02-13
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