Ordered at Fernwood school with Morleys on the 5th July being advised they would call me in a few days. This call never materialised, finally managed to get through to the shop after at least 50 calls and was advised we have the order that was placed at the school but for some reason I wasn't contacted and the order wasn't placed with the supplier. Order was now placed again they would contact when in stock. I had not heard anything by the 15th August again started the calls to the shop, left messages etc with no return calls. Finally went in to the shop sat 27th and was told my order had arrived 2 days earlier I had received no notification of this and there were items missing. I explained the scenario of lack of communications, no one answering calls (advised by the staff member that they don't answer the calls), they really didn't care. I was promised by this same member of staff she would ring me the Tuesday after the bank holiday with an update on the outstanding items from the original order on the 5th July. Again no call. I will also add the blazer I picked up from the shop was creased excessively and was obviously taken out of the box that the goods were delivered in days earlier when I collected. This shop doesn't deserve any stars, poor staff, poor service and poor quality. Fernwood need to open up who stocks their uniform because your child should not need to be worried whether they will have a uniform for the start of term.
03-09-16
