PF Collections Nottingham Reviews
Absolutely dreadful company. After 9 months of repairs and alterations due to poor quality, we asked for a full refund. This is something that most people would expect and I don’t feel is unreasonable. Received a tirade of verbal abuse on the telephone today. Poor quality, poor service and poor attitude.
05-09-18
Tags:
Appalling attitude and quality
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I would just like to add my review as we have had an excellent service from PF Collections. We bought 2 sofas, one from their factory showroom - the fabric,a linen, is superb quality. We paid the same price as an armchair from a high street store. The 2nd sofa was made to measure with a fabric of our choice and cost under £1000. We were given a tour of the factory and John and his son were friendly, welcoming and no pushy sales.
I would and have highly recommend this family company to anyone.
I work in Interiors and am a super fussy customer when it comes to home furnishing and now would always go to this business for any soft furnishing.
The whole experience including delivery was second to none.
I don't usually write reviews but felt compelled to tell my experience of this companys excellent service .
04-03-17
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Answer to Mrs Wood.
Point one. You did not pay £2000 for your sofa. You paid less than £1600 for a sofa and footstool
Point two. When you lived in Sleaford you were outside our delivery area and paid for the delivery (included in the above)
Point three. The photographs that you have sent show that a bottom support rail has split behind the joint. This indicates that the rail has been hit with a large blow to split a hard wood rail.
Point three . You have moved to Kent. It is possible that the damage was caused when you moved the sofa to your new home.
Point Four We have now offered to fully repair your sofa four times. However despite the sofa being broken whilst in your possession this is not good enough and you want us to take the cost of returning the sofa to us.
We think your demands are totally unfair and unwarranted. You seem to think that slagging off companies will achieve your aims. We now are in the company of John Lewis, Plusnet, and others that also appear to have rejected your unrealistic demands.
We will leave our thousands ( probably in excess of 100,000) of customers to assess the fairness of your compliant and review.
08-12-15
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Not perfect by any means...After sales a non event. Our son is still using our 35 year old Ercol settee and we have still have a 15year old M&S leather one, both of these have been through daily family use and have plenty of wear left in them.
Decided to splash out 2 grand on this one from PF a treat for our retirement Less than 2 years old and the bottom has fallen out. Neither of us is overweight!!!!!
Company say they can' t do anything unless we get it delivered to them and they would also expect us to pay return courier to get it back. They are putting this down to the fact we have moved house. I don't think they would have refused to deliver it to Kent for a sale!!!
03-12-15
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Original shopping experience several years ago was great. Recent after sales was appalling. Decided the seat cushions on the sofa needed replacing and phoned to find out about replacements. The first person I spoke to was polite but after my contact with them today it seems they misunderstood me and I them. When I rang today I spoke to a polite member of staff who said she would phone back. After over half an hour I phoned, not having received a call back, and had the misfortune to speak to a man who clearly has anger management issues. The rude way he spoke to me was beyond belief. I will never shop at PF Collections again. There are many other pleasant places to buy furniture. I don't need to spend hard earned money and then receive abuse.
20-09-13
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